(52) 998 884 1132

reserva@hotelantillano.com

Immigration

Do not forget to hold on to your tourist card (visa) as it must be returned to immigration officials when you leave the country. You do not need to carry your personal documents within the state. We suggest you to leave them inside our safety boxes at the Hotel, with no additional cost.


Speed Limits & Speed Bumps

In town, the limit is generally 50 km/hr (approx. 35 miles/hr) and in the hotel zone 70 km/hr (approx. 45 miles/hr), with busy sections at 40 km/hr. Highway range between 90 km/hr (approx. 55 miles/hr) and 100 km/hr (approx. 68 miles/hour). Speed bumps are a popular way of keeping drivers within the speed limits, look for them when entering/leaving villages or towns.


Tips

The average tip for waiters is from 10 to 15%, depending on the service. Hotel maids get a couple of dollars a day, depending on how much they have to do, size of the room, suite, codominium, etc. Bellboys and skycaps at the airport can expect anywhere from $0.5 to $1 US per bag.


Restaurant Checks

In Mexico, it is not common practice to take the bill to your table until it is asked for; when you are ready, just say "la cuenta, por favor" to your waiter. The tax is 10% and, generally, is not included.


Buses

There are bus lines around town and to and from the hotel zone. Fares are reasonable; $5 pesos within the town and $11 to/from hotel zone.


Taxis

Taxis abound in cancun, and although there are set rates, some vary what they charge. Here is a list of what to expect:


  • - Around downtown................................................U$ 2 - 3
  • - Downtown to:
  • Puerto Juarez
  • Punta Sam
  • Aeroporto
  • Downtown (Zone A) to Hotel Zone:

  • Vacation Clubs International
  • Zona B to Hotel Presidente Inter-
  • Continental
  • Zona C to Kukulkan Plaza
  • Zona D to Club Med
  • Within Hotel Zone U$ 15

Complaints

If you have a problem or a complaint about Cancun or the service you have received, the following agencies should be of some help:


* STATE OF TOURISM OFFICE INFORMATION CENTER

Open daily: 9:00 am-3:00 pm/6:00 pm-8:00 pm.
Located in 22/23 Tulum Ave.
Tel.: 840437 - 843238.


* CONSUMER PROTECTION AGENCY

Open Mon.-Fri.: 8:00 am-2:00 pm; Sat.: 10:00 am-1:00 pm.
Located in 10 Coba Ave.
Tel.: 842369 - 842634; Fax: 842744.